RETURNS & REFUNDS
To be eligible for a refund or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and a picture of the damage item will be required. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
There are certain situations where only partial refunds are granted: (if applicable)
* Products with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed to the original method of payment. Please allow 14 days for the refund to be processed, you may also contact your bank or credit card company before contacting us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 12 Somerford Grove Estate, London, N16 7TL United Kingdom. Note, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Depending on delivering address, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £65, you should consider using a trackable shipping service or purchasing shipping insurance.